The ass-sucking service I received yesterday from the Bay was extremely disappointing to me.

I’m sorry, but if I give you over $2000 of my hard-earned cash, and you tell me that you are going to deliver my goods on a certain day, and I make adjustments to my schedule to accommodate that delivery time, YOU DAMN WELL DELIVER MY GOODS, you incompetent wastes of space.

Bay = not in Pipes’ good books right now. Besides which, I’m having , his fiancee, , , and hopefully coming over to say hello / pay their respects / say adieu to the condo tomorrow night (before it gets rented out and we can no longer play there), and WHERE ARE WE SUPPOSED TO SET UP THE BOARD GAMES?!?!

Dammit, if I just had my *very expensive dining room table and chairs*, there would be ample, comfortable room for everyone who wanted to play Lord of the Rings RISK (mostly the guys, I’m assuming) to hang out and get their conquer on. Then the ladies could retire to the comfort of the sofa to play some Donkey Conga (as I have redubbed the too-long-to-say “Donkey Kong: Jungle Beat with Bongos!” video game).

Sigh. Hopefully it will all be smoothed over with the liberal application of red wine, gin, central air conditioning and merriment.

We might eat some fudgesicles, also.

Read my ANGRY RANTY LETTER to the Bay!

(Angry Letter to the Bay: names have been changed to protect the guilty and stupid)

I have had a very unpleasant experience with my delivery – or lack thereof – of order (# xxxxx-xxx); a washer and dryer and full dining room set which I purchased on May 29th of this year, from associate (#xxxxxxx Dumbass Nutsforbrains) at your (Hades) location.

At the time of purchase, on top of the $2000 worth of merchandise I purchased from your store, I paid an additional $75 for delivery and removal of my old washer and dryer. The sales associate set the delivery date for the evening of June 8th, which I was told was the soonest possible evening delivery I could book. This is the date and time that is printed on my itemized receipt. Since I had an evening appointment, I asked my mother if she could let the delivery men into the building, which she agreed to do.

Last night, June 8th, my mother left work early and drove from Oakville into Toronto to the rental condo where these items were being delivered as part of the condition for rental for new tenants. She waited and waited and waited, in an empty apartment, without wanting to leave for dinner in case she missed the delivery.

Finally, at 7:45pm, she called in to the Customer Service line, only to be told that not only had the “new system” for booking deliveries proven too confusing for the sales associate, who had failed to his “select” in order to confirm the delivery time, but the order had not yet been assembled for delivery, and since nobody would see her report on this matter until Thursday morning, it was unlikely that I would get a call to reschedule the delivery until Friday morning.

Given the tight timeline for the rental, and the fact that I have a very busy work schedule, I’ve had to rebook for next Wednesday, since that is the only evening delivery day. This is causing my potential renters to lose interest and I am straining my relations with them.

In short, I’ve been very disappointed with the service shown to me so far. A phonecall to notify me that the delivery was not going to occur on its scheduled time would have been very welcome, and not a lot of work for the staff involved.

I’ve been a loyal Bay customer for many years, as have my family at large, and they are shocked to hear of such a gaffe. My mother’s time, her gas money, and the potential loss of income from the rental delay to new tenants, are very real and costly expenses that my family has incurred as a result of the Bay’s incompetence in this matter. I don’t know what sort of compensation, if any, you would typically offer your clients in this sort of instance, but I can assure you that at least one positive move to recoup my business would go a long way towards making myself and my friends and family consider making such a large-scale home purchase from your stores in the future.

Sincerely,
(Pipesdreams)